Frequently Asked Questions (FAQs)

1. How do I install and update the app?

You can download and update our apps directly from the App Store (iOS) or Google Play Store (Android). Make sure you always have the latest version for the best experience.

2. How do I create or manage my account?

Open the app and follow the on-screen instructions to sign up, log in, or manage your account details.

3. I forgot my password. What should I do?

Use the “Forgot Password” option on the login screen to reset your password. An email with instructions will be sent to your registered email address.

4. Why isn’t the app working properly?

Check that you are on the latest version of the app and that your device has a stable internet connection. Restarting your device may also help.

5. How do I request support or report an issue?

Please contact us through the email address listed below with details about your issue, including device type and app version.

6. How can I request deletion of my account or data?

To request account or data deletion, contact us at the support email below. Requests will be handled in line with our Privacy Policy.

Contact Support

If your question is not answered above, please reach out to us:

• Email: support@sanctumcloud.com

• Contact Form: https://sanctumcloud.com/connect

We usually respond within 24–48 business hours.